FAQ  [general] [payment] [account] [connection]

• FreeCall, what is it?
• How do I make a call?
• How do I make free* voip calls?
• Can I forward my calls to other FreeCall users?
• Can I send Text (SMS) messages with FreeCall?
• Can I use FreeCall with Mac or Linux?
• Can I link a DID number to my FreeCall account?
• Does FreeCall contain any advertising or spyware?
• I want to configure my own SIP device for calling with FreeCall, is that possible?
• How long does my credit last for calls?
• What's the deal with the Freedays?
• How much will I be charged for my calls?
• How can FreeCall keep their rates so low?
• Can I call a destination not included in your country list?
• Can I get FreeCall in my favorite language?
• Can a company sign up?
• "Fair use policy (FUP)" what does that mean?
• How much does it cost for someone to ring my Voip-in number?
• Can I become a local reseller for FreeCall ?
• Why am I not in the local reseller list anymore ?
• Why did I lose my local agent status ?

FreeCall, what is it?^ top

FreeCall is a free program that uses the latest technology to bring free and high-quality voice communications to people all over the world. When you use the free FreeCall software, you can call regular phones in various popular destinations for free* or call at an incredible low rate to any other phone on the planet. You can also call all your online friends (peer-to-peer calls) as long as you like, for free. Just click here to download FreeCall ; the download should take only a few moments depending on your connection speed.

How do I make a call?^ top

For detailed instructions, click here

How do I make free* voip calls?^ top

Just download and install our application. You will be charged nothing if you are calling any land line in one of our free* destinations, or any of your online friends.

Can I forward my calls to other FreeCall users?^ top

Yes you can - the callforwarding option in the client works with phone numbers, but you can also enter a (FreeCall) user name.

Can I send Text (SMS) messages with FreeCall?^ top

Yes you can, using your FreeCall client or through the FreeCall website.

Can I use FreeCall with Mac or Linux?^ top

Are you a Mac or Linux users and want to benefit from the cheap FreeCall Rates, we have the solution!

When using Mac or Linux it is possible to use FreeCall by just downloading the FREE Softphone of your choice!

How it works;

-Subscribe to FreeCall.com (with a PC) click here.

-Download the softphone of your choice, we advice the following FREE Softphones;
Mac users; click here.
Linux users; click here.

-Follow the instructions when installing your softphone and use our sip settings (click here for more info.)

-Make cheap calls via FreeCall!

Can I link a DID number to my FreeCall account?^ top

Yes you can, if you use a DID-number supplier you have to forward your DID to: username@sip.FreeCall.com

Does FreeCall contain any advertising or spyware?^ top

No.

I want to configure my own SIP device for calling with FreeCall, is that possible?^ top

Sure: Click here for the settings.

How long does my credit last for calls?^ top

At FreeCall, your credit will NOT expire.

What's the deal with the Freedays?^ top

Buying credits entitles you to 90 Freedays (unless stated otherwise). This means you can call all countries in the free* destinations list for 90 days at no costs. When the 90 days are over, you will keep your credit, and the normal rate will be charged for these destinations.

How much will I be charged for my calls?^ top

Nothing! - if you are calling any land line in one of our free* destinations, or any of your online friends.

Calls to all other (PSTN) phone numbers will be charged the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next minute. Apart from that there are no other charges; no subscription, registration, or administration fees!

How can FreeCall keep their rates so low?^ top

We always try to offer the best prices possible and FreeCall constantly aims to negotiate better deals with suppliers to pass this discount on to our customers! By buying in bulk from major carriers and using state of the art technology FreeCall is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

Can I call a destination not included in your country list?^ top

Unfortunately not at the moment. Only destinations which we are able to offer at discounted rates are included in our destinations list. Therefore, if the country you wish to call is not included in the list, we do not offer it yet. To stay informed of all new destinations and price deals please subscribe to our free newsletter.

Can I get FreeCall in my favorite language?^ top

In the application, select "Tools" -> "Select Language". You can now choose from various popular languages.

Can a company sign up?^ top

Yes, it is possible for a company to sign up. The payment conditions and how the service works is exactly the same as for residential customers.

"Fair use policy (FUP)" what does that mean?^ top

We offer free* calls to various destinations. If you make ordinary use of our services you will generally not be confronted with our Fair Use Policy; we reserve the right however to limit these free* calls if excessive or fraudulent use is suspected. Should you exceed our Fair Use Policy limit you will be charged normal rates for your calls. Please consult our terms of use for details.

How much does it cost for someone to ring my Voip-in number?^ top

This depends on where the other person is calling from and which telephone provider they use. The call should be charged at normal geographic rate (and if ringing from abroad a normal international call to your country) so the caller should check with their own telephone provider how much they charge for normal calls to landlines.

Can I become a local reseller for FreeCall ? ^ top

Yes, it is possible to become a local reseller. In order to be considered as a local reseller we require a payment of at least 15 Euros by Western Union, Cashu, Ukash, Bank Transfer or iDeal.

* Login to your MyAccount
* Click in the menu "Become a Local Reseller"

PLEASE NOTE: Accounts that have already redeemed vouchers or received moneytransfers, or have done a credit card related payment will NOT get the local reseller status. The money deposited on those accounts will NOT be refunded or transferred back to the local reseller account where it came from. In this case we advise you to open a new account.

Why am I not in the local reseller list anymore ?^ top

Our local reseller database only lists active local reseller. If you process a new transaction you will automatically be included in the list again.

Why did I lose my local agent status ?^ top

If you haven't processed any transactions your local agent status will be removed.
You can still use any credit left in your account for personal calls. If you wish to re-apply to be a local agent we require a payment of at least 15 Euros by by Western Union, Cashu, Ukash, Bank Transfer or iDeal. Once we have successfully received your payment of at least 15 Euros you may contact customer services via the feedback option to request your status.